Shipping Policy

Infinity Skincare Shipping Policy

At Infinity Skincare, we are dedicated to delivering your orders quickly and efficiently. Please review our shipping policy below.

Processing & Shipping Times

  • Processing Time: Orders are typically processed within 1-5 business days (excluding weekends and holidays).
  • Shipping Time: Delivery times vary based on location and shipping method selected at checkout.
    • Domestic Shipping: 3-10 business days.
    • International Shipping: 10-21 business days.
  • High-demand periods or unexpected delays may extend processing or delivery times. We appreciate your patience.

Shipping Rates, Fees & Methods

  • Shipping rates are calculated at checkout based on order weight and destination.
  • We offer standard and express shipping options.
  • Expedited shipping is available for an additional cost.
  • Free shipping is available on orders over £98+ (or as advertised in promotions).
  • Handling Fee: A small handling fee of £2-£5 may apply to cover packaging and labor costs.
  • Re-shipping Fees: If a package is returned to us due to an incorrect address or failed delivery attempt, the customer is responsible for paying a re-shipping fee.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking updates may take 24-48 hours to appear.
  • If you do not receive tracking information within the expected timeframe, please contact our support team.

International Shipping

  • International customers are responsible for customs duties, taxes, and import fees as required by their country.
  • We are not responsible for delays caused by customs processing.

Shipping Restrictions

  • We currently do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to local regulations.

Lost, Stolen, or Damaged Packages

  • Infinity Skincare is not responsible for lost or stolen packages once marked as delivered.
  • If your package is lost in transit, contact the shipping carrier to file a claim.
  • If your order arrives damaged, notify us within 48 hours with photos for a possible replacement or claim.

Order Changes, Cancellations & Restocking Fees

  • Once an order is placed, it cannot be modified or canceled after it has been processed.
  • Please double-check your shipping details before completing your order.
  • Restocking Fee: If a package is undeliverable and returned to us, a restocking fee of 10-20%may be deducted from your refund.
  • Shipping costs are non-refundable on returned or undeliverable orders.

For any questions regarding shipping, feel free to contact us at [your email]. Thank you for choosing Infinity Skincare