Product-Related FAQs

What makes Infinity skincare different from other brands?

Infinity is designed to bring out the full potential of your skin, offering deeply nourishing, high-performance skincare that restores moisture, radiance, and vitality. Every product is formulated with carefully selected ingredients to elevate your self-care experience.

Are your products suitable for all skin types?

Yes! Our formulas are designed to be gentle yet effective, making them suitable for all skin types, including dry, oily, sensitive, and combination skin. However, if you have specific allergies, we recommend checking the ingredient list before use.

Are your body scrubs and body butters safe for sensitive skin?

Absolutely! Our products are crafted with skin-loving, non-irritating ingredients, free from harsh chemicals and artificial fragrances. If you have very sensitive skin, we suggest doing a patch test before full application.

How often should I use your body scrub and body butter?

For best results:

  • Body Scrub – Use 2-3 times a week to remove dead skin and reveal a smoother glow.
  • Body Butter – Can be used daily to keep skin hydrated, soft, and radiant.
  • Black Soaps- Can be used daily to effective cleans and nourish skin

Do your products contain artificial fragrances or harsh chemicals?

No! We prioritize clean, high-quality ingredients. Our products are free from parabens, sulfates, artificial fragrances, and other harmful additives.

Are your products cruelty-free and vegan?

Yes, Infinity is 100% cruelty-free, and all our products are vegan-friendly, meaning no animal testing and no animal-derived ingredients.

Where are your products made?

We source our ingredients from Korea, known for its cutting-edge skincare innovations. To bring you the perfect blend of quality and value, our products are manufactured in a state-of-the-art facility in China that meets international safety and quality certifications.

How should I store my Infinity skincare products?

To maintain freshness and effectiveness, store your products in a cool, dry place away from direct sunlight. For best results, use within 6–12 months of opening.

Order & Shipping FAQs

How long does shipping take?

We process orders within 1-3 business days, and shipping typically takes:

  • UK Orders – 3-7 business days
  • International Orders – 7-10 business days (depending on location)

Do you ship internationally?

Yes! We offer worldwide shipping so you can experience Infinity’s luxury skincare wherever you are.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can monitor your package’s journey.

What should I do if my order arrives damaged or incorrect?

We sincerely apologize for any issues! Please contact our support team at contact form within 48 hours of receiving your order, and we’ll make it right.

Do you offer refunds or exchanges?

Due to hygiene reasons, we do not accept returns on opened products. However, if your order arrives damaged or incorrect, we’ll gladly offer a replacement or refund. In the case of this please see our Refund Policy Page

Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to make changes, please contact us within 10 hours of placing your order. This is in the case of wanting to cancel your order. If you want to to change your order the best thing is to cancel your order and then make a new order.

Usage & Benefits FAQs

How do I use the Face Masks

  1. Start with a clean, dry face.
  2. Apply an even layer of the mask, avoiding the eye and lip areas.
  3. Leave on for 10–15 minutes, or until partially dry.
  4. Rinse off gently with lukewarm water and pat skin dry.
    Tip: For best results, use 2–3 times per week as part of your skincare routine.

Is the Mask suitable for all skin types.

Yes our Masks are suitable for all skin types but it is still recommended to do a small patch test before applying. Also do not use on open wounds or cuts.

How soon will I see results from using Infinity products?

Many customers notice immediate hydration and a glow after the first use! With consistent use, your skin will become noticeably softer, smoother, and more radiant over time.

How often should I use the Mask?

For most skin types, 2–3 times per week is ideal. If your skin is oily, you may use it more often. For dry or sensitive skin, once or twice a week may be best.

Are your products pregnancy-safe?

Our products are made with clean, skin-loving ingredients, but we always recommend consulting with your doctor before using any new skincare products during pregnancy.

What are the main benefits of the Masks?

Deep Cleansing: Draws out impurities and unclogs pores.

Nourishing: Enriched with [key ingredient(s)] to feed skin essential nutrients.

Brightening: Promotes a more radiant, even-toned complexion.

Hydration Boost: Helps restore skin’s moisture balance.

Soothing: Calms redness and irritation for refreshed skin.

Brand & Ethics FAQs

Is Infinity a sustainable brand?

Sustainability is a core part of our philosophy. We carefully select ingredients and packaging that align with our commitment to eco-conscious beauty.

Do you use eco-friendly packaging?

Yes! We strive to use sustainable, recyclable, and minimal-waste packaging to reduce our environmental impact.

What inspired the creation of Infinity?

Infinity was founded on the belief that luxury skincare should be an everyday essential, not just an occasional indulgence. Our mission is to make high-performance skincare accessible to those who seek radiance, confidence, and self-care at its finest.

How can I stay updated on new product launches?

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